Shipping Policy

When do you ship? Orders are shipped Monday – Friday. Please give 2-4 workng days to ship products.

 

Where do you ship to?

We currently only ship to the United States.

 

How do you ship?

Most of our orders ship via USPS. However if the items weigh less than a few pounds, we most likely will ship via UPS. We will also use FedEx at your request.

 

Rates to ship? 

We do not charge a flat rate for shipping. Instead we charge you what the desired shipping company charges us. The charge is based on weight and location. Therefore the shipping quote you receive when you place and order is not your final shipping charge. We will adjust the final cost after your order has shipped out, and then charge you credit card at that time.

Your credit card is not charged when you place the order. So even though you are being quoted for UPS, you will only be charged for UPS if your order ships that way. If we ship your order by another method, your order will be adjusted and your credit card will be charged for the adjusted shipping cost after your order ships.

You can also have us use your UPS/FedEx account number to charge your shipping to. You can either write your account number in the comments box on the shipping selection screen or email it to kat@sherline.com

 

How to track an order that's been shipped?

If a tracking number is available and an email address was provided at the time of order, you will receive an automated email from either UPS or USPS with your tracking number once the order ships. For all other shipping methods, once the order ships, the order on our website is updated with a tracking number (if available). You can retrieve your order information by logging into your account on the website.

 

Are the items in stock?

All items are normally held in stock. However we may sometimes run out due to sudden demand, in which case we will notify you and inform you of the date we expect to receive more stock.

 

What are the lead times?

We aim to ship orders within 2 working days for domestic orders but if we are behind we will be sure to contact you.

 

What are the shipping times?

UPS/FedEx ground – 5-7 business days coast to coast

UPS/FedEx 3 rd day – 3 business days

UPS/FedEx 2nd day- 2 business days

UPS/FedEx Overnight – 1 business day.

 

Please note that the shipping times do not including the day it was shipped. Example, if your 3rd day shipment goes out on Monday you will receive your order on Thursday. If your 2nd day shipment goes out on Monday you will receive it on Wednesday. USPS first class mail is about 5 business days. USPS priority mail is 2-3 business days. And USPS Express is 1-2 business days. USPS does delivery on Saturday so if your priority mail shipment goes out on Wednesday you will receive it either Friday or Saturday. If it goes out on Thursday, you will receive it either Saturday or Monday.

 

Please also note that we are not connected in any way to the carrier who takes care of shipping your products. So if there is a problem, the best way to resolve your issue would be to contact the carrier. Feel free to e-mail us at dogegear42069@gmail.com